Legal

Refund policy

Last updated 8 September 2026.

How to request one

Email support@preflightretirement.com from the address you bought with, or include your order number. We will process the refund through Lemon Squeezy, our merchant of record. Refunds return to the original payment method, and how quickly the money appears is up to your bank — typically a few business days.

Once a refund is issued, the associated license key stops working. The free tier of the application remains available to you, as it is to everyone.

Try before you buy

We would rather you did not need a refund at all. The free tier is not a time-limited trial: the entire projection engine, every input and the full Workbench are available without paying, indefinitely. The paid license adds saving your work and the Find Best optimizer. Please use the free tier first and satisfy yourself that the software does what you need.

If you needed a non-US planner

Retirement Preflight models United States tax law only, and we say so on the home page, in the support pages and in the terms. If it nevertheless reached you as a surprise, that is exactly the kind of purchase we would rather undo than argue about — write to us and we will refund it, inside the 14 days or reasonably close to it.

Tax-data packs

The same 14-day window applies. Because a data pack is delivered immediately and its whole content is the data itself, we ask that you check the vintage you are buying matches the one you want before purchasing.

Your statutory rights

Nothing in this policy limits any refund, cancellation or withdrawal right you have under the consumer law of your own country. If your local law gives you a stronger right than the 14 days described here, that right applies, and Lemon Squeezy as merchant of record handles those obligations for the sale.

Questions

If you are unsure whether something is covered, just ask: support@preflightretirement.com. We would rather resolve it than have you feel stuck with software you cannot use.